Refund Policy

If our carrier reports that a fax could not be delivered — busy line, no answer, invalid number, or a destination that is not a fax machine — the credit used for that fax is returned to your balance automatically, usually within a minute. No request is needed and you can retry immediately at no extra cost.

Unused fax credits can be refunded to your original payment method within 30 days of purchase. Email support@faxasap.com from the address used at checkout and tell us how many credits you want refunded. We approve these requests as a matter of course.

Credits that have already been consumed by a successfully delivered fax are not refundable, because the transmission has been completed and paid for with our carrier.

Charged twice, or bought the wrong pack? Email us within 30 days and we will refund the extra purchase in full.

Payments are handled by Paddle.com Market Ltd as merchant of record, so approved refunds are issued by Paddle back to your original payment method. Banks typically post the refund within 5–10 business days.

Refund requests and billing questions: support@faxasap.com. We reply to every message within one business day.